Terms and Conditions
Man with Van Holloway Terms and Conditions
These Terms and Conditions govern the provision of man and van, removal, collection, delivery and related services provided by Man with Van Holloway. By placing a booking or using our services, you confirm that you have read, understood and agreed to these Terms and Conditions. If you do not agree, you must not book or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual or business that books or uses our services.
Services means any removal, transport, loading, unloading, packing, waste removal, collection or delivery service provided by us.
Vehicle means any van or other vehicle used by us to perform the services.
Goods means any items, property or belongings that we are asked to move, handle, transport or dispose of.
Waste means any items or materials to be discarded, including household waste, furniture for disposal, construction debris and similar materials.
2. Scope of Services
We provide man and van and removal services for domestic and commercial customers. Our services may include local or regional moves, collections and deliveries, and limited waste removal, subject to applicable regulations and these Terms and Conditions.
The specific services to be provided will be as agreed at the time of booking, based on the information you supply. Any services requested that fall outside the original agreement may incur additional charges and will depend on availability and safety considerations.
3. Booking Process
3.1 You may request a quotation by providing details of your requirements, including collection and delivery addresses, approximate inventory, access conditions and preferred dates and times.
3.2 Quotations are based on the information you provide. Any omission or inaccuracy that affects the time, manpower or vehicle requirements may result in changes to the price.
3.3 A booking is only confirmed when we have accepted your request and you have accepted our quotation or rate, subject to any deposit or prepayment requirements we may specify.
3.4 We reserve the right to decline any booking request at our discretion, including where the work cannot be carried out safely or lawfully.
3.5 You are responsible for ensuring that you have the necessary authority to enter into this agreement in respect of the goods and premises involved.
4. Customer Obligations
4.1 You must provide accurate and complete information when requesting a quotation and making a booking, including any special or heavy items, access restrictions, parking limitations, time restrictions and the presence of stairs, lifts or narrow passages.
4.2 You must ensure that adequate parking is available for the vehicle at both the collection and delivery locations. Any parking charges, fines or penalties incurred because of insufficient or unlawful parking arrangements may be charged to you.
4.3 You must ensure that the premises are safe and accessible for our staff and vehicle. This includes clear pathways, safe stairways, and disclosure of any relevant hazards such as loose flooring or low ceilings.
4.4 You are responsible for packing and securing your goods unless we have expressly agreed to provide a packing service. It is your responsibility to ensure that boxes and containers are suitable, secure and capable of being carried safely.
4.5 You must be present, or ensure an authorised representative is present, at the collection and delivery addresses to provide access, give instructions and sign any documentation relating to the services.
5. Pricing and Payments
5.1 Prices may be quoted as an hourly rate, a fixed price, or a combination of both, depending on the nature of the job.
5.2 The quotation or rate will normally include labour, vehicle use and fuel for the agreed work within the specified locations. Additional costs may apply for waiting time, extended travel, parking, congestion charges, storage, additional labour or any other extra services requested.
5.3 We may require a deposit or prepayment to secure your booking. If a deposit is required, your booking is not confirmed until we have received cleared funds.
5.4 Unless otherwise agreed in writing, payment is due immediately upon completion of the services. We reserve the right to refuse to unload or release goods until payment has been received in full.
5.5 If payment is not made when due, we may charge interest on overdue sums at a reasonable rate and may take steps to recover outstanding amounts, including any associated costs.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
6.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion, subject to any administrative costs.
6.3 If you cancel 24 to 48 hours before the scheduled start time, we may retain part or all of your deposit or charge a cancellation fee to cover our reasonable costs and loss of opportunity.
6.4 If you cancel less than 24 hours before the scheduled start time, we may charge up to the full quoted price, especially where we have allocated staff and vehicle time exclusively for your job.
6.5 Significant changes to your booking, such as additional addresses, major changes in volume of goods or requested changes to dates or times, may be treated as a cancellation and new booking and may result in additional charges.
6.6 We may cancel or reschedule the services if affected by circumstances beyond our reasonable control, including vehicle breakdown, staff illness, extreme weather or safety concerns. In such cases we will aim to offer a new time or date, but we will not be responsible for any consequential losses.
7. Access, Loading and Delivery
7.1 You must ensure that we have suitable access to both collection and delivery locations. If access is restricted or requires special arrangements, this must be communicated at the time of booking.
7.2 If access is significantly more difficult than described, or if additional work is required such as dismantling doors, windows or furniture, extra charges may apply and completion of the job may be delayed or, in extreme cases, refused where it would be unsafe.
7.3 We will take reasonable care when loading and unloading your goods. You must ensure goods are properly packed and labelled, especially fragile or high value items, and provide any special handling instructions before work begins.
7.4 Delivery will be carried out to the address specified in the booking. Any changes to the delivery address must be agreed in advance and may incur further charges.
7.5 Time estimates are given in good faith but are not guaranteed. We are not liable for delays caused by traffic, road closures, accidents, adverse weather, breakdowns or other factors beyond our reasonable control.
8. Excluded and Prohibited Items
8.1 Unless expressly agreed in writing, we do not carry or handle the following items:
Perishable or temperature-sensitive goods.
Animals, plants or other living organisms.
Explosives, flammable substances, hazardous chemicals or any items classified as dangerous goods.
Cash, jewellery, precious metals, securities, important documents or items of exceptionally high value.
8.2 If you include any prohibited items without our knowledge or consent, you do so at your own risk. We shall have no liability for any loss, damage, or consequences arising from such items and may refuse to transport or remove them at any stage.
9. Liability and Limits of Responsibility
9.1 We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this section.
9.2 You must inspect your goods and premises when the work is completed and bring any concerns to our attention immediately. Any claim for loss or damage must be notified to us as soon as reasonably possible and no later than 7 days after completion of the services.
9.3 Our liability for loss or damage to goods arising from our negligence shall be limited to the reasonable cost of repair or replacement, up to a maximum amount proportionate to the fee paid for the relevant services, unless a higher level of liability has been expressly agreed.
9.4 We are not liable for any loss or damage that arises from:
Inadequate or improper packing by you or a third party.
Normal wear and tear, scratches or dents that are reasonable given the nature of the move and condition of the items.
Pre-existing defects, weaknesses or vulnerabilities in goods.
Indirect or consequential loss, including loss of profits, income, business, data or opportunity.
9.5 We are not liable for any damage to property where such damage arises from inadequate or unsafe access routes, structural weaknesses, or your request to proceed with work despite advice that damage is likely or possible.
9.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or any other liability which cannot legally be excluded or limited.
10. Waste and Environmental Regulations
10.1 We may provide waste removal or disposal services in connection with our removal work, subject to compliance with applicable waste and environmental laws and regulations.
10.2 We will not collect or dispose of hazardous, chemical or controlled waste unless we have the appropriate authorisation and have expressly agreed to handle such waste.
10.3 You are responsible for accurately describing any waste to be removed. If we discover that waste is of a type we are not licensed or authorised to carry, we may refuse to transport or dispose of it and you may be charged for any associated costs or delays.
10.4 We will dispose of waste only at authorised facilities. We will not fly-tip or dispose of waste unlawfully. You must not request or encourage us to dispose of waste in any illegal manner.
10.5 Any charges for waste removal will be based on the type, volume and weight of the waste, along with any applicable disposal fees. These charges may differ from our standard removal rates.
11. Insurance
11.1 We will maintain appropriate insurance cover as required by law for our operations.
11.2 You are strongly advised to arrange your own insurance for your goods during removal, transport and storage, particularly for high value or delicate items, as our liability is limited in accordance with these Terms and Conditions.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can attempt to resolve it promptly.
12.2 We will consider all complaints fairly and in good faith, and may request supporting information or evidence to investigate the matter.
12.3 Where a dispute cannot be resolved informally, it will be subject to the governing law and jurisdiction specified in these Terms and Conditions.
13. Data Protection and Privacy
13.1 We will collect and use your personal information only for the purpose of managing bookings, providing services, processing payments and, where applicable, meeting legal obligations.
13.2 We will take reasonable steps to protect your personal information and will not share it with third parties except where necessary to provide the services, process payments, comply with legal obligations, or with your consent.
14. Variations to Terms
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
14.2 Any variations to these Terms and Conditions must be agreed in writing. Verbal agreements or assurances are not binding unless confirmed in writing.
15. Severability
15.1 If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, including any non-contractual disputes or claims.
By booking or using the services of Man with Van Holloway, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
