Man With Van Holloway Terms and Conditions
These Terms and Conditions apply to all bookings made for our man with van Holloway service and set out the basis on which we provide domestic and commercial transport, loading, unloading, and related removal services. By making a booking, the customer agrees to these terms in full. These terms are intended to be clear, fair, and consistent with UK law, and they apply whether the service is arranged for a single item, part-load transport, a full van move, or a collection requiring two-person handling.
In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, hirer, or person requesting the service. The scope of any job will be limited to what has been agreed at the time of booking, including any declared access issues, item sizes, floor levels, waiting time, parking restrictions, and any special handling requirements. If the service changes after booking, we may revise the price, timing, or vehicle allocation to reflect the updated job details.
Our man and van Holloway service is provided on the understanding that all information supplied by the customer is accurate and complete. If any details are omitted or misstated, this may affect pricing, scheduling, vehicle suitability, or the ability to safely carry out the work. We reserve the right to refuse a job, or to pause work, where the conditions are unsafe, unlawful, or materially different from what was described.
1. Booking Process
Bookings may be made by phone, message, email, or other agreed communication method. A booking is only confirmed when we have accepted the job details and, where required, received any deposit or booking fee. At the point of confirmation, you will be given the agreed service date or time window, a summary of the job, and any assumptions used to calculate the quotation.When requesting a quote for a van and man Holloway service, you must provide full and accurate information, including item list, collection and delivery addresses, stairs or lifts, access constraints, parking conditions, and whether packing or dismantling is needed. Quotes are normally based on the information provided and may be revised if the actual service differs from the original description. Quotations are valid for the period stated in the quote, or if no period is stated, for a reasonable time only.
We may accept a provisional booking subject to vehicle availability, staff allocation, or confirmation of extra details. We are not liable for any loss caused by delays in confirming a booking where the customer has not provided enough information. If you request changes after the booking has been confirmed, we will try to accommodate them, but we are not obliged to do so. Any agreed variation may result in an amended price.
2. Service Scope and Customer Responsibilities
Our services may include loading, transport, unloading, collection, delivery, and limited assistance with moving items within reasonable safety limits. Unless specifically agreed in writing, we do not provide specialist packing, dismantling of fitted furniture, electrical disconnection, plumbing work, or the handling of prohibited goods. The customer must ensure that all items are ready for collection at the agreed time and that access is safe and lawful.You are responsible for checking that items are properly packed, labelled, and suitable for transport. Fragile goods, valuables, and items of sentimental value should be protected by appropriate packaging before the job begins. We will take reasonable care when handling goods, but we are entitled to rely on the customer’s description of items and the condition in which they are presented. Any item that is not suitably packed may be refused or moved only at your risk.
It is your responsibility to obtain any permissions needed for parking, loading, property access, building entry, or use of lifts and loading bays. Where parking restrictions, congestion charges, or access fees apply, the customer is responsible for those costs unless we expressly agree otherwise. If we are delayed because access arrangements are not in place, waiting time charges may apply.
3. Payments and Charges
All charges will be stated in advance or calculated using the agreed rate shown in the booking confirmation. Charges may be based on hourly rates, fixed rates, distance, volume, vehicle type, number of operatives, or a combination of these factors. Additional charges may apply for waiting time, late changes, difficult access, stair carries, congestion-related delays, parking costs, tolls, disposal fees, or work carried out outside the original booking scope.Payment is due in full on completion of the service unless an alternative arrangement has been agreed in writing before the job starts. We may request a deposit or part payment to secure the booking. Where a deposit is paid, it may be non-refundable in circumstances set out in the cancellation terms below. We accept payment by the methods advised at the time of booking, and any transaction fees charged by a third-party payment provider may be passed on where permitted.
If payment is not made when due, we may charge reasonable costs incurred in attempting to recover the sum owed, subject to applicable law. Title to any goods we have sold or supplied remains with us until payment is received in full, where relevant. If you dispute a charge, you must tell us promptly and provide the reasons and supporting information. Undisputed amounts must still be paid on time.
4. Cancellations, Postponements, and No-Shows
You may cancel or postpone a booking by giving notice as early as possible. Cancellations received more than 48 hours before the scheduled service may be eligible for a full refund of any deposit, unless we have already incurred non-recoverable costs. Cancellations made within 48 hours of the appointment may result in a cancellation charge, and cancellations made on the day of service may be charged in full or in part, depending on costs already incurred and the time reserved for you.If we arrive at the agreed time and cannot complete the work because you are not present, cannot provide access, have not arranged required parking, or have materially misdescribed the job, this may be treated as a late cancellation or no-show. In such cases, you may still be liable for call-out costs, waiting time, and any reasonable wasted expenses. If we must postpone or cancel due to illness, breakdown, severe weather, unsafe conditions, or other circumstances outside our control, we will use reasonable efforts to rearrange the service or refund any unused prepaid amount.
We are not responsible for missed deadlines, storage costs, or consequential losses arising from a customer cancellation, unless caused by our proven breach of contract and only to the extent permitted by law. Any refund due will be processed using the original payment method where practicable, within a reasonable time after the cancellation is confirmed and any deductions have been assessed.
5. Liability and Risk
We will exercise reasonable skill and care in providing the man with van Holloway service. However, our liability is limited to losses directly caused by our negligence or breach of contract. We are not responsible for indirect, special, or consequential losses, including loss of profit, loss of business, missed appointments, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.Where we handle goods, our liability for loss or damage will be assessed based on the nature of the item, the information provided, the circumstances of transport, and whether the item was packed by us or by you. We are not liable for pre-existing damage, wear and tear, items inadequately packed by the customer, hidden defects, or damage caused by unavoidable movement during transit where the item was not suitably secured. If any item is damaged in our care, you must notify us as soon as reasonably possible and provide evidence of the damage and its condition before the job.
Our total liability for any claim arising from a single booking will not exceed the amount paid for that booking, except where a higher limit is required by law. If you wish to insure items at a higher value, it is your responsibility to arrange appropriate insurance cover before the service begins. Any claim must be brought within a reasonable time and supported by sufficient information to allow us to investigate.
6. Waste, Disposal, and Environmental Regulations
Where the booking includes the removal or transport of waste, the customer must tell us in advance exactly what waste is involved. We only handle waste in accordance with applicable UK waste regulations and will not knowingly transport hazardous, illegal, contaminated, or restricted materials unless we are legally permitted and specifically agreed to do so. The customer must accurately describe all items intended for disposal, including electrical items, mattresses, white goods, builders’ waste, and any materials that may require separate treatment.If we remove waste on your behalf, you remain responsible for confirming that you have the legal right to dispose of the items and that they do not contain prohibited substances or controlled materials. We may refuse to collect waste that appears unsafe, improperly described, or non-compliant with law. If a load is found to contain items that were not disclosed, we may return, isolate, or refuse those items, and any resulting costs may be charged to you. Where required, we may provide or request documentation relating to transfer, disposal, or collection of waste.
We operate in accordance with applicable environmental obligations, including preventing unlawful fly-tipping and ensuring waste is transferred only to authorised facilities or handlers where required. You must not ask us to leave waste in unauthorised locations or to transport items contrary to legal requirements. If you supply waste that breaches any regulation, you will be responsible for any penalties, fines, claims, or losses arising from that breach, except to the extent caused by our own wrongdoing.
7. Delays, Access, and Force Majeure
While we aim to attend at the agreed time, the service may be affected by traffic, road closures, weather, breakdowns, staff illness, or other events beyond our control. Any arrival window is an estimate unless we have expressly guaranteed a fixed time. We will use reasonable efforts to keep you informed of material delays, but we are not liable for loss caused by events outside our reasonable control.If access is limited, parking is unavailable, or items are not ready when we arrive, we may need to wait, reschedule, or charge additional time. Where a job cannot proceed safely, we may stop the service until the issue is resolved. If the issue remains unresolved, we may terminate the booking and charge for the work already carried out, plus any reasonable wasted time or costs.
Neither party will be liable for failure or delay caused by events beyond reasonable control, including extreme weather, accidents, civil disorder, fire, flood, or legal restrictions. If such an event continues for a significant period, either party may cancel the affected booking without penalty for the unperformed portion of the service, subject to payment for work already completed.
8. Complaints, Data, and General Provisions
If you have a concern about the service, you should raise it as soon as possible so that we can review the matter and, where appropriate, take corrective action. Any complaint should include the booking date, the nature of the issue, and any relevant evidence. We aim to deal with concerns promptly and fairly. Failure to report a problem quickly may affect our ability to investigate it properly.We may process personal information needed to manage bookings, payments, communications, and compliance obligations. We will handle such information in line with applicable data protection law. By using the service, you consent to us using your information for operational and administrative purposes connected with the booking, subject to any rights you may have under data protection legislation.
If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force. No waiver of any breach will be treated as a waiver of any later breach. These terms form the whole agreement between you and us for the relevant booking, unless varied in writing by an authorised representative.
9. Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise.By booking our Holloway man with van service, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you are booking on behalf of another person or business, you confirm that you have authority to accept these terms for them and that you will ensure they are made aware of all relevant obligations.
These terms are intended to support a professional, transparent, and lawful service relationship. If any clarification is needed before a booking is completed, the customer should ensure the relevant details are provided in advance so that the job can be assessed fairly and safely.